The Chirp app shows an “unable to connect to internet” error. What should I do?

If you’re encountering an “unable to connect to the internet” error in the Chirp app, please first verify that you have a reliable internet connection via your device’s network settings.

If you’ve confirmed that you have a reliable internet connection and continue to see this error, please disable any active VPN (virtual private network) connection through your device or VPN software settings.

Once you’ve disconnected from your VPN, please re-open the Chirp app and see if this resolves the issue.

Please contact us if you have any further trouble or additional questions. We’re happy to help!

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